Policies

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, undamaged or unsoiled, and in its original packaging. It also must have not been washed or altered in any way.You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at amberscozystitches@gmail.com. Please note that returns will need to be sent to the following address: [9203 Avalon Valley Drive, Danbury,CT]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at amberscozystitches@gmail.com.

Damages and issues

We are not responsible for any damaged or lost products during shipping.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and possibly come to an agreement. 

 

Exceptions / non-returnable items

Custom products (such as special orders or personalized items) are non-refundable.  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at amberscozystitches@gmail.com.

Shipping

3-5 business days after order is fulfilled. Shipping will be through UPS.

We are not responsible for any damaged, lost, or stolen products during shipping. 

For other questions and concerns contact amberscozystitches@gmail.com.